Decorative Homewares (excluding all furniture)
We do hope that you are happy with your purchase, however if you would like to return your item(s), you can cancel it within 14 days of delivery and then return it within another 14 days. The item(s) must be returned undamaged and in their original packaging in re-saleable condition.
You are responsible for the cost of returning the item(s) unless the goods you have received are faulty or damaged.
Please keep a receipt of your returned item(s) as we will not be able to issue a refund if your return is lost in transit, however by keeping the receipt you may be eligible to claim compensation with your chosen shipping service.
We do not offer exchanges.
If you would like to return your item/s, please notify us by email within 14 days. The item(s) must be returned undamaged and in their original packaging in re-saleable condition. We will book your return with our courier on a day to suit you. The return fee will be deducted from your refund. The return fee varies depending on the size of the item and service required.
For our returns address, please contact
Once we have received your returned item(s) and they have been quality checked, we will notify you and process your refund for the returned goods. Please allow up to 5 days for the refund to show in your account. Please note that we are unable to refund the original shipping fee.
We take the upmost care in packaging your orders to ensure that they are not damaged in transit, however if you do receive a damaged item, we politely ask that you take a photo and send it to us via email within 5 days of receiving your order.
FAULTY / DAMAGES
Any defect in the goods must be notified to us in writing to firstname.lastname@example.org within 5 days of delivery accompanied by photographic evidence.